SHIPPING / RETURNS / FAQs
Shipping / Returns / FAQ
We ship orders out the business day following the receipt of an order (next business day unless extreme weather conditions occur). We only ship USPS with signature confirmation and insurance. Unfortunately, we cannot accommodate orders to post office boxes or APO/FPO addresses.
Non-returnable items: Used Item, an item with a broken seal, discounted item (if applicable) and gift card (if applicable). All sales are final!
To be eligible for a return/refund, your item(s) must be damage-free and in the same condition that you received it. It must also be in the original packaging. Our policy lasts 21 days. If 21 days have gone by since your original date of purchase, unfortunately, we can’t offer you a refund or exchange. Your purchase date can be found on your original receipt/invoice. Please email us at BeautyOurWayCosmetics@gmail.com with any questions or concerns. We will retain a 20% restocking fee from your order amount. Our 20% restocking fee applies to Refunds, Partially Cancel Orders - Order Adjustments or Full Cancel Orders.
If your order is within our 21-day policy, please provide the name of the new item that you would like to replace your returning product in your email request, please send to BeautyOurWayCosmetics@gmail.com. All returns must accompany a Return Merchandise Authorization number from BeautyOurWay. Again, your return must accompany an original receipt/invoice or proof of purchase to process your request accurately and speedily. Because of sanitary purposes, all cosmetic-related item(s) will incur a 20% restocking fee for the order amount. All Jewelry related item(s) must be returned damage-free, not worn, original packaging and/or no broken seals. Because of sanitary purposes, all jewelry related returned items will incur a 20% restocking fee, this will be subtracted from your order amount. In extreme and on a case by case basis, there are special situations...broken seal items, damaged items and/or used item(s), we will retain a 50% restocking fee. If a customer requests new item(s), he or she is responsible for paying the remaining balance for their new item(s) and any new or existing shipping/handling fees: (if applicable).
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3-7 business days, depending on banking processing. BeautyOurWay reserves the right to reject and "Return to Sender via C.O.D." (If applicable)
Late or missing refunds
If you haven’t received a refund during the time frame stated in this policy, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund yet, please contact us at BeautyOurWayCosmetics@gmail.com
Returning full product
Please note that products purchased as part of a set, when returning any of these item(s) for exchange/refund, the set of products must be complete, without any missing pieces, original packaging, and damage-free. Again, we reserve the right to reject and "Return to Sender via C.O.D." (If applicable). We will retain a 20% restocking fee from your order amount. Our 20% restocking fee applies to Refunds, Partially Cancel Orders - Order Adjustments or Full Cancel Orders.
To return your product, first, email us at BeautyOurWayCosmetics@gmail.com to obtain authorization. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the initial cost of your shipping charges will be deducted from your refund. If you are shipping item(s) back to BeautyOurWay, you should consider using a trackable shipping service and purchase shipping insurance. We don’t guarantee that we will receive your returned item. Depending on product availability and where you live, once we receive your return, the time it may take for your exchanged product to reach you, may vary. We will retain a 20% restocking fee from your order amount. Our 20% restocking fee applies to Refunds, Partially Cancel Orders - Order Adjustment or Full Cancel Orders.
If a package is refused, a 20% restocking fee will be retained from the order amount, plus shipping and handling charges. Again, all shipping charges are at the customer's expense, unless noted and approved by BeautyOurWay LLC. If a signature is required, someone must be present to receive the package. Refusing shipment does not justify or create an order cancellation for your benefit. We will retain a 20% restocking fee from your order amount. Our 20% restocking fee applies to Refunds, Partially Cancel Orders - Order Adjustment or Full Cancel Orders.
Respectfully, BeautyOurWay performs rigorous testing on each product to ensure that all products are defect-free and well-secured before distribution. If you receive a defective product(s), please contact us as soon as you receive the item(s). We will replace as soon as we receive the item(s) from you, depending on availability of that same product(s). Defective items are defects caused by the manufacturer. Defective product(s) does not include damages from shipping/handling. Please contact your shipping provider and have your tracking number handy. Defective item(s) by a fault of BeautyOurWay, please obtain a Return Merchandise Authorization Number to send your defective item(s) back to us for processing. If you need to exchange your product(s) for the same item(s), send us an email at BeautyOurWayCosmetics@gmail.com expressing your request. Please email us at BeautyOurWayCosmetics@gmail.com with your request, questions or concerns. Restocking fees do not apply.
When item(s) are purchased as a gift and shipped directly to the person receiving the gift; for refund or exchanges, the original purchaser with original receipt must return the item(s). Your refund will be returned back to the original credit card used to purchase your item(s). Please obtain a Return Merchandise Authorization Number for processing by emailing us at BeautyOurWayCosmetics@gmail.com. We will retain a 20% restocking fee from your order amount. Our 20% restocking fee applies to Refunds, Partially Cancel Orders - Order Adjustments or Full Cancel Orders.
Extended Information on International Orders
International orders –Must be paid with a valid credit card by authorized credit card user. The customer is responsible for all duties, customs, brokerage, taxes and freight charges.
BeautyOurWay is not responsible for any delivery service method according to their delivery schedules or times of delivery. If a signature is required, someone must be present to receive the package. If a package is returned to BeautyOurWay LLC for any reasons, the customer will incur additional shipping charges and a 20% restocking fee will be retained from order amount.
Shipment refusals - We will retain a 20% restocking fee from your order amount, plus shipping and handling charges. Our 20% restocking fee applies to Refunds, Partially Cancel Orders - Order Adjustments or Full Cancel Orders.
Our POLICY applies to all orders; which are covered in this entire written legal document, no matter customer location.
*Frequently Asked Questions
Q: What if I need help finding the correct color(s) for my skin tone?
A: Please visit our “Ask the Makeup Artist” page at beautyourway.com for recommendations or email Customer Service at BeautyOurWayCosmetics@gmail.com upload a photo of yourself with a clean/no makeup face. One of our highly trained BeautyOurWay Representatives will contact you immediately to address your beauty needs.
Q: What if I want a free sample of foundation before purchasing a full-size foundation?
A: BeautyOurWay recommends that you email us with your inquiry and skin tone color after you have completed your online purchase. Please use the skin tone layout on the "Ask the Makeup Artist" page to describe your skin tone. We will send you 1-2 FREE sample(s) of different foundation shades to “strike a match” side-by-side on your jawline. A sample(s) will be sent to you when you make your purchase of desired products; therefore, separate shipping charges are not included.
Q: How long does it take to receive my order?
A: Orders are processed within 1-2 business days of original purchase, depending on availability of your product, your order should arrive within 3-7 business days within the United States. Outside the U.S.A or during extreme weather conditions, receiving your order may vary.
Q: What if I need to cancel my order?
A: All order cancellations must be made before your transaction is completed, this means, during your processing time on the website; in other words, please do not press submit. We will retain a 20% restocking fee plus shipping and handling charges. Restocking fees include but not limited to: Refunds or Partially Cancel Orders - Order Adjustments or Partial Cancellations.
Q: If I make a return, will my shipping and handling cost be returned to me?
A: No. Our apologies, we do not refund any shipping cost with any item(s) that are returned.
Q: What if my product(s) are temporarily out of stock
A: If a product(s) are “out of stock”. We will restock as soon as possible. Please continue to check for stock updates.
Q: What if my product(s) arrive damaged?
A: Respectfully, BeautyOurWay performs rigorous testing on each product to ensure that all products are damage-free and well-secured with tamper-resistant labels before distribution. However, if you receive damaged item(s) from shipping and handling, all products are insured with a trackable delivery method. Please contact your delivery service provider for details and have your delivery confirmation handy.
BeautyOurWay reserves the right to reject, meaning "Return to Sender" via C.O.D. any items without Return Merchandise Authorization Number from BeautyOurWay. We will not be held responsible for loss product(s), stolen item(s), or any other liability concerning your attempt to return an item(s) back to BeautyOurWay without a written Return Merchandise Authorization Number.
Q: What if my product(s) arrive incorrectly?
A: Our apologies. We will gladly correct your order. Please contact Customer Service within 3 business days of receiving your order for a written Return Authorization Code. We will correct your order at no extra shipping/handling charge. Restocking fees do not apply.
Q: What forms of payments are accepted?
A: Visa, MasterCard, American Express, Discover
Q: What if my questions or concerns are not yet answered?
A: If your question(s) remain unanswered, please email us with your inquiry at BeautyOurWayCosmetics@gmail.com.