RETURN POLICY/ SHIPPING / FAQs
During these unprecedented times, we assure you that BeautyOurWay follows all of the CDC guidelines to serve you better. Most importantly, always keeping a clean healthy environment.
The health and safety of our customers and employees are of the utmost importance. Therefore, used items and broken seal items cannot be returned. A BeautyOurWay eGift Card cannot be returned or exchanged for cash; however, it can be used for purchases.
We ship orders out 1-2 business days following the receipt of the order (unless extreme weather conditions occur).
Next-day shipping does not apply to special wholesale orders.
We ship all orders with tracking information and insurance. Unfortunately, we cannot accommodate orders to post office boxes or APO/FPO addresses.
*On wholesale orders, pre-shipping labels are accepted from your choice of courier, email us at BeautyOurWayCosmetics@gmail.com.
We gladly accept returns and exchanges, contact us within 3 days of your delivery date, then ship items back within 7 days of your delivery date. Your confirmed delivery date can be found by using your tracking number.
To be eligible for a return/exchange, your item(s) must be damage-free and in the original condition. If the item is not returned in its original condition, the buyer is responsible for any loss in value. Our Return/Exchange Policy expires within 7 days of your delivery date. If 7 days have gone by, unfortunately, we can’t offer you a refund or exchange. Please email us at BeautyOurWayCosmetics@gmail.com with any further questions or concerns.
If your order is within our 7-day Return/Exchange Policy, please send your request to BeautyOurWayCosmetics@gmail.com and receive a Return Authorization number in order to process your request accurately and speedily.
Once your return is received, we will send you an email to notify you that we have received your returned item, pending approval. If your item(s) meet the requirements of the Company's return policy, you will be issued a refund to your original method of payment, within 3-7 business days, depending on your bank's processing.
BeautyOurWay reserves the right to deny any returned item(s) that does not meet the requirements of the Company's return/exchange policy.
Customer is responsible for all shipping fees on their returned item(s).
If your refund is late or missing
If you haven’t received a refund during the time frame stated in this policy, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund yet, please contact us at BeautyOurWayCosmetics@gmail.com
Returning full product (no missing parts)
Please note that products purchased as a set or single item, when returning any of these item(s) for exchange/refund, product(s) must be complete, without any missing parts, original packaging, and damage-free. Again, we reserve the right to deny any item(s) that does not meet the requirements of the Company's return/exchange policy.
Shipping your return back to us
To return your product, first, email your request to BeautyOurWayCosmetics@gmail.com to obtain a Return Authorization number. The customer is responsible for shipping charges on all returned items. Shipping costs are non-refundable. When shipping items back to BeautyOurWay, you should consider using a trackable shipping service and purchase shipping insurance.
Shipment refusal (U.S. Orders)
If a package is refused by you or an authorized receiver and if the shipping charges were paid by BeautyOurWay, then the amount of the shipping charges and a 10% restocking fee will be retained from the order amount. Again, on returned items, all shipping charges are at the customer's expense, unless noted and approved by BeautyOurWay LLC. If a signature is required, someone must be present to receive the package. Refusing shipment does not justify or create an order cancellation for your benefit.
Respectfully, BeautyOurWay performs rigorous testing on each product to ensure that all products are defect-free and well-secured before distribution. However, in a rare case of this happening, if you receive a defective product(s), please contact us as soon as you receive the item(s). We will replace it as soon as we receive the item(s) from you, depending on the availability of that same product(s).
Please note that defective items are defects caused by the manufacturer. Defective product(s) does not include damages from shipping/handling. Please contact your shipping provider and have your tracking number handy. Defective item(s) by a fault of BeautyOurWay, please obtain a Return Authorization number to send your defective item(s) back to us for processing. If you need to exchange your product(s) for the exact same item(s), send us an email at BeautyOurWayCosmetics@gmail.com expressing your request. Restocking fees do not apply.
We gladly accept gift returns/exchanges, contact us within 3 days of your delivery date, then ship items back within 7 days of your delivery date. Please use your tracking number to determine your delivery date. When an item(s) is purchased as a gift and shipped directly to the person receiving the gift, for refund or exchanges, the original purchaser does not need to process the return/exchange; however, we will require the original receipt and damage-free item(s). If requesting a refund, the refund will be returned back to the original credit card used to purchase your item(s). You must obtain a Return Authorization number for processing. Email your request to BeautyOurWayCosmetics@gmail.com.
Extended information on international orders
International orders –Must be paid with a valid credit card by an authorized credit card user. The customer is responsible for all duties, customs, brokerage, taxes, and freight charges.
BeautyOurWay is not responsible for any delivery service method according to their delivery schedules or times of delivery. If a signature is required, someone must be present to receive the package. If a package is returned to BeautyOurWay LLC for any reason, the customer will incur additional shipping charges for re-shipping the order and a 20% restocking fee.
Shipment refusals on international orders - We will retain a 20% restocking fee from your order amount, plus shipping charges. Our 20% restocking fee applies to Refunds, Partially Cancel Orders - Order Adjustments, or Fully Canceled Orders.
Our Return Policy and Shipping applies to all orders; which are covered in this written legal document, no matter customer location.
*Frequently Asked Questions
Q: What if I need help finding the correct color(s) for my skin tone?
A: Please email Customer Service at BeautyOurWayCosmetics@gmail.com upload a photo of yourself with a clean/no-makeup face. One of our highly trained BeautyOurWay Representatives will contact you within 24 hours to address your beauty needs.
Q: What if I want a free sample of foundation before purchasing a full-size foundation?
A: BeautyOurWay recommends that you email us with your inquiry and skin tone color after you have completed your online purchase. We will send you 1-2 FREE sample(s) of different foundation shades to “strike a match” side-by-side on your jawline. A sample(s) will be sent to you when you make your purchase of desired products; therefore, separate shipping charges are not included.
Q: How long does it take to receive my order?
A: Orders are processed within 1-2 business days of receipt of purchase, depending on the availability of your product, your order should arrive within 3-7 business days within the United States. Outside the U.S.A or during extreme weather conditions, receiving your order may vary.
Q: What if I need to cancel my order?
A: All order cancellations must be made before your transaction is completed, this means, during your processing time on the website; in other words, please do not press submit. We will retain a 10% restocking fee plus shipping and handling charges if the order is processed and shipped. Restocking fees including but are not limited to: Refunds or Partially Cancel Orders - Order Adjustments or Partial Cancellations.
Q: If I make a return, will my shipping and handling cost be returned to me?
A: No. Our apologies, we do not refund any shipping cost with any item(s) that are returned.
Q: What if my product(s) is temporarily out of stock
A: If a product(s) are “out of stock”. We will restock as soon as possible. Please continue to check for stock updates.
Q: What if my product(s) arrive damaged?
A: Respectfully, BeautyOurWay performs rigorous testing on each product to ensure that all products are damage-free and well-secured with tamper-resistant labels before distribution. However, if you receive damaged item(s) from shipping and handling, all products are insured with a trackable delivery method. Please contact your delivery service provider for details and have your delivery confirmation handy.
BeautyOurWay reserves the right to reject, meaning "Return to Sender" via C.O.D. any items without Return Authorization Form from BeautyOurWay. We will not be held responsible for loss of product(s), stolen item(s), or any other liability concerning your attempt to return an item(s) back to BeautyOurWay without a written Return Authorization.
Q: What if my product(s) arrive incorrectly?
A: Our apologies. We will gladly correct your order. Please contact Customer Service within 3 business days of receiving your order for written Return Authorization. We will correct your order at no extra shipping/handling charge. Restocking fees do not apply.
Q: What forms of payments are accepted?
A: Visa, MasterCard, American Express, PayPal, BeautyOurWay eGift Card
Q: What if my questions or concerns are not yet answered?
A: If your question(s) remain unanswered, please email us with your inquiry at BeautyOurWayCosmetics@gmail.com or click on the "Contact Us" form located at the bottom of the page.